Last Updated: 1st June 2026
At URBITAA, we strive to ensure that every product reaches you in perfect condition. As many of our products are handcrafted and carefully inspected before dispatch, we maintain a strict return and refund policy.
To be eligible for any return, replacement, refund, or damage claim, customers must record a clear, uninterrupted unboxing video from the moment the sealed package is opened.
The video must clearly show:
No return, replacement, refund, or cancellation request related to damaged, missing, incorrect, or defective items will be accepted without a valid unboxing video.
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:
Upon verification, we may offer a replacement or store credit at our discretion.
Returns will only be considered if:
All approved returns must be unused, unworn, and returned in their original packaging.
Returns will not be accepted for:
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests will not be accepted.
Refunds, where applicable, will be processed only after verification and approval of the claim.
Approved refunds will be issued to the original payment method within 7–10 business days.
Shipping charges, if any, are non-refundable.
URBITAA reserves the right to approve or reject any return, refund, replacement, or cancellation request after reviewing the submitted evidence.
The decision of URBITAA regarding any claim shall be final.
For return or refund-related queries, please contact:
URBITAA
Email: help@urbitaa.store
Phone: +91 8100 161 326
We are passionate about creating a shopping experience that blends luxury, affordability, and modern fashion — because every woman deserves jewellery that makes her shine with confidence.