Privacy Policy

Last Updated: 7 October 2026

At URBITAA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from urbitaa.store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Account login information
Order and purchase details
Information you provide when contacting us

Payment Information

Payments may be processed through third-party payment gateways. We generally do not store your complete credit/debit card, UPI, or banking details on our website.

Payment information is handled directly by the relevant payment service provider according to their privacy and security policies.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and communicate order details
Provide customer support
Process payments and refunds where applicable
Manage your customer account
Respond to enquiries and requests
Improve our products, website, and services
Prevent fraudulent or unauthorized activity
Maintain website security
Send important service-related communications
Send promotional communications where you have permitted us to do so
Comply with applicable legal and regulatory requirements

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Keep products in your shopping cart
Remember your preferences
Keep you logged into your account
Understand how visitors use our website
Improve website functionality
Measure advertising and marketing performance

You can disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website, including shopping-cart and checkout functionality.

4. Analytics and Advertising

We may use third-party services such as Google Analytics, Google Search Console, Google Ads, Meta/Facebook, or other marketing and analytics services to understand website traffic and measure the effectiveness of our marketing activities.

These services may collect information such as device information, browsing activity, interactions with advertisements, and general geographic information.

Third-party services process information according to their own privacy policies.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment processors
Shipping and courier partners
Website hosting and technical service providers
Website analytics and advertising providers
Email and communication service providers
Fraud prevention and security providers

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.

6. Order and Shipping Information

When you place an order, we need certain information to process and deliver it.

This may include your:

Name
Phone number
Email address
Billing address
Shipping address
Order details

Shipping information may be shared with courier or delivery partners so that your order can be delivered successfully.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions
Provide customer services
Maintain business and transaction records
Resolve disputes
Prevent fraud
Meet accounting, tax, legal, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent for certain communications
Opt out of promotional emails or marketing communications
Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided below.

10. Marketing Communications

If you have subscribed to our promotional communications, we may send you information about:

New jewellery collections
Offers and discounts
Special events
Festive promotions
New products

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.

Transactional and service-related communications, such as order confirmations and shipping updates, may still be sent when necessary.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to remove the information.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

URBITAA is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

URBITAA
Website: urbitaa.store
Email: help@urbitaa.store
Phone: +91 8100 161 326