Shipping & Delivery Policy

Last Updated: 7 October 2026

At URBITAA, we carefully pack and ship every order so that your jewellery reaches you safely and in excellent condition. This Shipping &  Delivery Policy explains our order processing, shipping timelines, delivery process, and related conditions.

1. Order Processing

Orders are generally processed within 2–4 business days after successful payment confirmation.

Orders placed on weekends or public holidays will generally be processed on the next working day.

Processing time may take longer during festive seasons, sales, promotions, or periods of unusually high order volume. If there is a significant delay, we will try to notify you using the contact details provided with your order.

2. Shipping & Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to factors such as weather, transportation delays, public holidays, courier issues, remote locations, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, URBITAA may offer free shipping or promotional shipping offers. Any such offer will be clearly mentioned on the website or during checkout.

4. Shipping Address

Please ensure that your shipping address, phone number, and other delivery information are accurate and complete before placing your order.

URBITAA will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address or contact information provided by the customer.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible. We will try to assist you, but changes may not be possible once the order has been dispatched.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

You can use the tracking information provided by the courier to monitor the progress of your shipment.

6. Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

If delivery is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses the parcel, or the courier is otherwise unable to complete delivery, the shipment may be returned to us.

Any additional shipping costs incurred due to re-shipping a returned parcel may be payable by the customer.

7. Delayed or Lost Shipments

Although we work with reliable shipping partners, delivery delays may sometimes occur due to circumstances outside our control.

If your order appears to be significantly delayed or the tracking information indicates a possible delivery issue, please contact us so that we can coordinate with the courier where possible.

URBITAA will make reasonable efforts to assist with shipment-related issues but cannot guarantee delivery within a specific timeframe once the package has been handed over to the courier.

8. Damaged Packages

We carefully inspect and pack orders before dispatch. However, if the outer package appears severely damaged at the time of delivery, please take clear photographs or videos of the package before opening it and contact us as soon as possible.

For damaged or missing items, an unboxing video may be required as proof when submitting a claim.

9. Unboxing Video

We strongly recommend recording a continuous video while opening your URBITAA package.

The video should clearly show the unopened package, shipping label, opening of the package, and the contents received.

An unboxing video may be required to verify claims relating to damaged, incorrect, or missing products.

10. International Shipping

URBITAA may offer shipping to selected international destinations where available.

International delivery times may vary significantly depending on the destination, customs clearance, local regulations, and the courier service.

Any customs duties, import taxes, local charges, or other fees imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

11. Customs & Import Duties

For international orders, the package may be subject to customs inspection and import duties or taxes imposed by the destination country.

URBITAA does not control customs procedures and cannot guarantee that an international shipment will not incur additional charges or delays.

12. Change or Cancellation of Orders

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

Once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.

Any cancellation, return, or refund will be handled according to our Return & Refund Policy.

13. Contact Us

If you have questions regarding shipping or delivery, please contact us:

URBITAA
Website:urbitaa.store
Email: help@urbitaa.store
Phone:+91 8100 161 326